Wednesday, January 31, 2018

Request items from other ACC Libraries

Interested in requesting a book or DVD at another campus be sent to your preferred campus library? Did you find that the perfect source for your paper is on the shelf at your campus library, and want to be sure it isn't checked out before you arrive? You can now easily request a specific copy of that title be held or sent to any ACC Library!

Note: You cannot request textbooks from the Student Support Textbook Collection online.

Search the ACC Library Search Tool on the Library Homepage to find materials on your topic of interest.

After you have found the item you want, click on the title of the item.

On the next detail screen, you will see an option to “Request this copy” in the holdings grid. Click on the copy you want to request.

Login using your ACCeID and password. Other users, such as TexShare borrowers, use their ACC ID# or barcode, and their assigned password.

Choose the campus location where you plan to pickup your item. Click on the Request Item button.

After submitting the request, you will receive message whether the request is successful

 or not successful and why.

Note: When an item such as a Textbook is unavailable to be requested, a message like this one will appear.

When the item is ready for pickup, you will receive a message at your ACC email address.

NOTE on books/videos at other libraries: Items are pulled from shelves only once each morning (M-F). Campus mail delivery may take 2-4 days. If you require faster service -- or, if you have not heard from us within 10 days -- contact the library directly. Also note that items are not always returned by their due dates.  Items On Order will take longer.

NOTE on requesting books/videos that are checked out: Items are not always returned by their due dates. 

If you wish to suggest or request that a new title be purchased for the library, you can find more information here.

If you have any questions, you can get help 24 hours a day on our Ask a Librarian page

Tuesday, January 30, 2018

Library Services and Programs During Intersessions

The mission of Library Services is to support teaching and learning at Austin Community College by offering Services and Programs that will help faculty and students attain a successful learning experience.

Open Libraries

Library Services has one central campus open between semesters (where the Student Support Textbook Collection is). See this page for information on open libraries.
If patrons need to return material when libraries are closed, there are book drops at many campuses that can be used. Book drops at closed campuses are checked frequently during intersession to collect any returned items. (See this FAQ about returning library material.)
To support access to the Student Support Textbook Collection, Highland is the open campus library with staff from other libraries rotating in to staff the library. All library assistants staffing HLC during the intersession are trained in textbook policies and procedures.

Reference & Research Services

Reference Librarians provide assistance to students at the Highland Campus Library during the intersession.Chat service provides our students with assistance even when we are closed. The service provided after hours includes librarians who are trained in and are familiar with our resources.

We continue to answer email reference questions when we are closed as well for those who choose not to use Chat services.

As always, the ACC Library Services offers 24/7 access to the Library Web Site with links to such resources as:

In Addition:

During intersession phone messages and signage at all library locations are standardized, instructing students on which library is open and how best to reach them. Check flyer holders on library doors for "handouts" with hours and directions guiding them to the open campuses.